Order Cancellation Policy

We aim to provide a simple and customer-friendly cancellation process. Please review the details below regarding how cancellations and refunds are handled.

1. Pre-Shipment Order Cancellation

If your order has not yet been shipped, you may request cancellation by contacting us through any of our service channels. Once approved, you will receive a full refund of the total amount paid, without any fees or deductions.

2. Post-Shipment Orders

If the order has already been shipped, cancellation is no longer possible. After receiving your order, you may initiate a return in accordance with our return policy. Please refer to the return instructions included in your package or contact customer service for assistance.

3. Refund Details

Processing Period: Refunds are processed within 1–5 business days after your cancellation request has been approved.

Payment Reversal: Refunds are issued back to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.